Gear Up. Get Out. Save More. – And shop with confidence.

At Maine Sport Store, we stand behind the reliability and value of every item we curate, from trusted Footwear and Backpacks to specialized Fly Fishing gear and Apparel. We want you to be completely satisfied with your purchase. If your adventure gear isn’t quite the right fit, our straightforward returns process is designed with our global community of explorers and active families in mind.

Our Promise: Just as we select gear for intelligent value and durability, we’ve designed a returns process that is clear, secure, and respectful of your time.

Our Returns & Exchanges Policy

  • Return Window: You have 15 days from the date you receive your item to initiate a return or exchange.
  • Condition: Items must be unused, in their original packaging, and with all tags attached. They must be in the same condition you received them.
  • Proof of Purchase: Please include your original order number or packing slip.

Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, email our customer service team at [email protected]. Use the template below to ensure we get all the necessary information quickly.
  2. Receive Instructions: Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping your return.
  3. Pack and Ship: Securely pack the item(s) with the RMA number clearly visible on the outside of the box. Ship your return to our fulfillment center at:

    Maine Sport Store Returns
    586 Ashcraft Court
    SACRAMENTO, US 88347
  4. Track and Confirm: We recommend using a trackable shipping service. Once we receive and inspect your return, we will notify you via email.

Return Request Email Template

To expedite your request, please copy and paste the template below into an email to [email protected] and fill in the bracketed information.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Maine Sport Store Team, I would like to request a [Return / Exchange] for my recent order. Order Number: [Your Order Number] Product(s) to Return: [Product Name, e.g., Men’s Hiking Jacket, Size M] Reason for Return: [e.g., Incorrect Size, Changed Mind, etc.] I confirm the item(s) are unused, in original packaging with all tags attached. Please provide the next steps and your return address. Thank you, [Your Full Name] [Your Email Address] [Your Shipping Address]

Refunds & Credits

  • Timing: Once your return is approved, your refund will be processed within 5-7 business days.
  • Method: Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Please allow additional time for the refund to appear in your account, depending on your financial institution.
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item.

Important Exceptions & Non-Returnable Items

To ensure the safety and integrity of specialized gear for all our customers, the following items are final sale and cannot be returned or exchanged unless they arrive defective or damaged:

Analysis-Based Non-Returnable Items: Based on our product categories and commitment to safety and hygiene, the following are considered final sale:
  • Fishing Gear (Fish, Fly Fishing categories): Due to hygiene and safety concerns with hooks, lines, and specialized equipment that may come into contact with water.
  • Personal Footwear (Footwear category): For hygiene reasons, footwear that shows signs of wear or has been used outdoors cannot be returned.
  • Swimwear & Intimate Apparel (within Apparel category): For clear hygiene reasons.
  • Custom or Personalized Items: Any gear that has been customized or monogrammed.
  • Clearance or Final Sale Items: As explicitly marked on the product page.

If you receive a defective item from these categories, please contact us immediately at [email protected] with photos of the issue.

Exchanges

Need a different size or color? We happily offer exchanges for eligible items within the 15-day window. Follow the standard return process above, clearly stating you wish for an exchange and specifying the desired size/color/variant. We will ship the new item once the return is received, using our standard shipping methods (DHL, FedEx, or EMS).

Need Help?

Our dedicated customer service team, trusted by our global community of value-conscious adventurers, is here to guide you.

Email: [email protected]
Website: mainesportus.com
Address: Maine Sport Store, 586 Ashcraft Court, SACRAMENTO, US 88347

We aim to respond to all inquiries within 1-2 business days.

Thank you for being part of the Maine Sport Store community. We’re here to ensure your adventure gear meets your needs, so you can focus on what matters—getting out there.

Maine Sport Store – Gear Up. Get Out. Save More.